Last night, five people tried to reach you.
A missed call at 5:47. A quote request at 6:52. A voicemail at 8:14. Your office closed at five, so every one of them is still waiting.
| 5:47 pm | (720) 555-0148Missed call, no voicemail | WaitingWaiting |
| 6:52 pm | Dana RuizWeb form: home and auto quote, moving in May | WaitingHired another agency |
| 8:14 pm | Ken OkaforVoicemail, 0:41, adding a teen driver | WaitingCalled a competitor |
| 9:05 pm | Priya ShahEmail: renewal is the 15th, can we review? | WaitingWaiting |
| 10:38 pm | Luis M.Facebook: do you write commercial auto? | WaitingWaiting |
We fix the front office.
The four places business is won or lost. Each fix comes from a catalog of approaches already proven at other firms, connected to the tools you already pay for.
Every inquiry answered in minutes.
Day or night, every call, form, email and message gets a reply in your firm’s voice, and the meeting lands on your real calendar.
Inbound inquiries: Missed-call text-back, instant replies, AI receptionist, qualify and book.
Hi Ken, this is Harbor & Pine Insurance. Sorry we missed you. Want to pick a time to talk tomorrow?8:14 pm · sent automatically
Yes please. Morning works. It’s about adding my son to our auto policy.8:16 pm
You’re booked with Sarah, Wednesday at 9:30 am. We’ll text a reminder the day before.8:16 pm
Wed 9:30 am · Sarah Lin · Auto, add driverLogged to CRM
Found on Google and in AI answers.
A site that turns visitors into inquiries, a Google profile that gets the call, and the facts AI assistants need to name your firm when a client asks.
Your website: Conversion tune-up, local search, SEO, AI answer visibility.
Who’s a good independent insurance agent in Lakewood?
Harbor & Pine Insurance is an independent agency on Wadsworth Blvd that quotes home, auto and small-business policies across several carriers. Clients mention fast callbacks and help at renewal time.
Your best clients bring you the next ones.
Old leads and past clients hear from you again, every happy client is asked for a review, and referrals are asked for at the right moment.
Lead generation: Reactivation, review requests, referral requests, expertise content.
Thanks for renewing with us, Maria. If we took good care of you, would you share a quick review?
Leave a review“Sarah walked me through every option and found us a better rate at renewal. Easy and quick.”
Reply drafted · waiting for your OKClients hear from you first.
The same clear welcome for every new client, and a check-in before every renewal, review or deadline, with a booking link in each one.
Client communication: New-client welcome, key-date check-ins, routine-question assistant.
We never touch your back office.
Billing, accounting, tax, policy or case systems and HR stay exactly as they are. We connect to your CRM and calendar only to log contacts and book meetings.
What the research says.
We don’t sell AI. We install fixes for problems that independent research has measured again and again.
more qualified leads when you reply within an hour
Harvard Business Reviewbetter odds of reaching a lead if you call back in 5 minutes
MIT Lead Response Studyof law firms never responded to new client calls
Clio Legal Trends Report, 2024more work done per hour with an AI assistant
National Bureau of Economic Research, 2023expected weekly savings from AI
Thomson Reuters, 2024of small-business owners are most in need of more time
Small Business Expo survey, 2026From first call to first results.
One person assesses your office and builds the fix, so nothing gets lost between the plan and the work. You see every step before it happens.
Book a free consultationTo begin, a free 30-minute conversation about how your firm handles inquiries and clients today. No pitch deck. If we can’t help, we’ll say so.
Within two weeks, if there’s a fit, we measure your front office against the standard, including a secret-shopper test by phone, email, form and social. You get a scorecard and a written quote for each fix.
| After-hours calls answered | 0 of 6 | |
| First reply to an emailed inquiry | 19 hours | |
| Web form inquiries logged to the CRM | Sometimes | |
| Book a meeting without a phone call | Not possible | |
| Check-ins before renewals | In place |
Before anything goes live, we build inside your existing tools and train every reply on your firm’s voice. You and your office manager approve each one. Then it launches with 30 days of support.
From then on, one page of numbers every month, measured against where you started, plus a review call. When you’re ready, we take on the next item on your scorecard.
No packages. A quote for your firm.
Every front office has different gaps, so we don’t sell bundles. We look at your AI automation needs, then quote only the work that will actually make a difference.
- Nothing starts until you’ve seen the price in writing
- You pay for the fixes your firm needs, not a bundle
- Texting, calls and AI usage are passed through at cost
- You own your data and documentation
- Want to own it outright? Ask about Build and Own
The person who assesses your office builds the fix.
I’m Chris. I’ve spent about 40 years in technology: leading sales teams, building products, running marketing and taking software to market. I’ve run a business, and I build AI systems for my own every day.
I started Tech Latte because most owner-run firms lose business in the front office and have nobody to fix it properly. I don’t bill you a hundred consulting hours. I take the time to understand your office, install fixes that are already proven elsewhere, and answer the phone when you call.
Your price is in writing before we start. Your client data stays in your accounts. A real person handles every sensitive conversation.
ChrisFounder, Tech Latte
Questions owners ask.
Open any question for the answer.
Let’s look at your front office together.
Thirty minutes, no obligation. We confirm a time within one business day, review your answers before the call, and if there’s a fit you leave with a clear next step and a written quote.
Thank you. We’ll be in touch.
Within one business day, we’ll reach out to pick a time for your free 30-minute consultation.
Free guides and a weekly briefing.
Plain-English AI guides you can use today, and the Business Operator’s AI Briefing: one good AI idea a week from Chris, free by email.